Just Catamarans Speeds Up Customer Payments with iPayments for Business Central

For more than 25 years, Just Catamarans, the largest specialized catamaran service company in the United States, has helped to maintain, repair, and upgrade catamarans. With two locations in South Florida, their in-house team not only services catamarans, but also provides sales brokerage and new catamaran sales.

Outgrowing QuickBooks: Why Just Catamarans Needed a Better Way to Accept Payments

Their back office had been relying on QuickBooks to manage their finances but as the company grew and evolved, the pain points with QuickBooks became glaring.

QuickBooks allows users to accept credit card and ACH payments, however, the high fees to use the feature prohibited the organization from taking advantage of the functionality. Instead, they used a stand-alone credit card machine and manually entered in credit card details when customers called to make a payment. They were not able to send out payment links, and all payments were either made by paper check or over the phone.

Just Catamarans also began holding stock, which required a separate accounting process which QuickBooks didn’t support. Jenn Arbelo, Office Manager and Partner, started researching alternative options and chose Dynamics 365 Business Central. Their Microsoft partner, So-Smart, suggested iSolutions to help streamline their AR and payment process.

Faster Payments and Happier Customers

Just Catamarans implemented iPayments for Business Central and immediately started seeing payments come in faster.

“Customers were used to calling in, but now with click to pay links, they can pay right away and not have to be reminded,” said Arbelo.

Because of the nature of their business, customers frequently come to the marina for service and leave immediately, planning on paying when they reach their next destination. Now with easy online click to pay links provided directly with the invoice, customers are paying right away.

“People used to take several days to pay, now it’s right away. I save at least a couple hours of work each week that I used to spend calling and asking for payment, playing phone tag, or asking for banking information. Now they just click the link and it works,” said Arbelo.

Easier Payment Adjustments

Frequently invoices change during service based on additional customer requests or unforeseen issues the mechanics may discover. Now with iPayments, the Just Catamaran team can quickly adjust the invoice total and send out a click to pay link for the additional amount owed. Customers can see their total, what they have paid, what is left outstanding.

Card-Present Payments

Customers can choose to make a payment when at the marina or office location. Just Catamarans takes advantage of iPayments integration with Clover devices for card-present transactions. The payment is automatically reconciled in Business Central, closing the customer invoice without manual entry.

Training and Ongoing Support Help Just Catamarans Succeed

Tatiana, Jenn, and Christie of Just Catamarans

The Just Catamarans team met with iSolutions support for sandbox setup, training, and production setup and go live. iSolutions made sure their system was ready to start accepting payments right at go-live, with branded payment landing pages and click to pay links directly on invoices.

“We were happy with support from the very beginning. When you move to a new software it’s nice to know there’s someone you can reach out to when you have questions or forgot how to do something,” said Arbelo.

Ongoing support is included in the iPayments subscription, and the team at Just Catamarans makes sure to reach out when they have questions or a scenario comes up where they are unsure how to proceed.

“The support team is the best, they reply back quickly, even if it’s just to say they need more detail or they are looking into it. That makes it better for someone who has an issue or is waiting for a reply,” said Arbelo.

Less Time Following Up, More Convenient Payments

For Just Catamarans, the biggest change is how easily customers can pay after service. They can use the link on their invoice wherever they are, while the office team spends less time taking payments by phone and following up on outstanding balances.

With iPayments built into Business Central and support available when questions come up, Just Catamarans has a payment process that works better for both its staff and its customers.

Interested in Learning How iPayments Can Help Streamline Your Payment Process? Reach out to iSolutions.