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This policy (“Privacy Policy”) explains how iSolutions Payments, LLC (referred to herein as “iSolutions,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal data about customers and users of iSolutions and all other persons about whom iSolutions processes personal information. This Privacy Policy also explains what type of personal information we collect and how we treat that information, as well as your rights with respect to your personal information, how to exercise those rights, and who to contact for more information.
This Privacy Policy may be updated from time to time. We will notify you of updates by updating the date of this Privacy Policy, and, where appropriate or required by law, we will notify you by email.
iSolutions is intended for use only by individuals in the United States. State consumer privacy laws may provide you with additional rights regarding our use of your personal information. Please see our State-specific privacy information section for more information.
By using iSolutions, you agree with the terms of this Privacy Policy. Any time you submit information to iSolutions, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
We may collect and process the following information about you in physical and electronic form for the purposes of running and maintaining our platform, providing a good user experience on our platform, understanding how users interact with iSolutions, improving user experience, or engaging with you for the provision of services, or for any other purpose outlined below:
iSolutions may collect your personal information, such as your name, address, email address, and telephone number, that identifies, relates to, or can reasonably be associated with you, and we will hold, use, and otherwise process such personal information in accordance with applicable data protection and privacy laws and as set out in this Privacy Policy:
We use the personal data we collect to provide our services and the support the functionality of our platform. We may also use personal data for related internal purposes, such as to provide information about the platform, including important updates or changes to the platform and security alerts, to measure performance and improve the platform, and to respond to inquiries, complaints, and requests for customer support.
In addition, iSolutions may use personal data as we believe necessary or appropriate to comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities, enforce the terms and conditions that govern our platform, protect our rights, privacy, safety, or property, and/or that of you or others, and protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
Cookies and similar technology may be set and accessed on your device to obtain information about how you access and use the iSolutions platform. This helps us to provide you with a good experience and allows us to improve the platform. You can opt in or opt out to the placement of cookies through the cookie banner on our platform. You can also adjust the settings on your device to decline cookies if desired. Unless you have opted out of the placement of cookies through the cookie banner or through your browser or device settings, cookies will be set when you use the iSolutions platform. These cookies are downloaded onto your advice and stored on your device’s hard drive. Information gathered by the cookies is statistical data and will not identify you personally or contain personal information.
We currently utilize the services of Google Analytics and HubSpot to better understand how users interact with our platform and how we can improve user experience. These services collect data regarding your use of our platform through cookies or other tracking mechanisms, and these services process data in accordance with their respective privacy policies, which can be found on each service provider’s website.
Our platform does not support Do Not Track at this time. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
We may disclose personal information we collect to:
iSolutions may disclose personal data to government or law enforcement officials or private parties as required by law and may disclose and use such information as we believe necessary and appropriate to (a) comply with applicable laws an lawful requests and legal processes; (b) enforce the terms and conditions that govern our platform; (c) protect our rights, privacy, safety, or property, and/or that of you or others; and (d) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
iSolutions may sell or transfer some or all of its business or assets, including your personal data, in connection with a business transaction or potential business transaction, such as a merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.
Subject to our agreement with a user, iSolutions retains personal data for as long as necessary to (a) provide our products and services; (b) comply with legal obligations; (c) resolve disputes; and (d) enforce the terms of any agreement we may have with use. You may contact us for additional information about our data retention practices in connection with the platform.
To the extent that applicable law provides individuals with rights pertaining to their personal information, such as to review and request changes to their personal information, individuals should contact iSolutions with any requests pertaining to the use of our platform or personal information collected and used by our platform using the contact information listed below.
iSolutions takes commercially reasonable and customary measures to ensure that your information is appropriately protected. iSolutions will keep the information collected about you for only as long as necessary for the purposes described in this Privacy Policy or as required to comply with legal obligations to which iSolutions is subject. Accessing any online device or platform and engaging in online activities is not completely secure, and on occasion information can be intercepted. We will ensure there are appropriate safeguards in place to protect your information from unauthorized access and will take appropriate measures to protect your personal information; however, we cannot guarantee the security of the platform or information that you choose to send us. Sending such information and use of our platform is at your own risk.
As a California resident, you have the rights listed below. However, these rights are not absolute, and we may decline your request as permitted by the CCPA.
To the extent provided for by the CPA, CTDPA, and VCDPA, and subject to applicable exceptions and exclusions, Colorado, Connecticut, and Virginia residents have the following privacy rights in relation to the personal information we collect:
You may exercise your privacy rights as provided under the applicable state law by writing to the office of iSolutions at 55 Monument Circle, Indianapolis, IN 46204 or email at help@isolutionsgroup.com.
The CCPA requires us to verify the identity of the individual submitting the request before providing a substantive response to the request. A request must be provided with sufficient detail to allow us to understand, evaluate and respond. The requester must provide sufficient information to allow us to reasonably verify that the individual is the person about whom we collected information. A request may also be made on behalf of your child under 13.
California residents can empower an “authorized agent” to submit requests on their behalf. We may require the authorized agent to have a written authorization confirming that authority.
We do not sell, as defined under CCPA, your personal information to third parties.
In the preceding twelve (12) months, we have not sold any personal information.
Nevada residents have a limited right to opt-out of certain information sales, as provided under Nevada law. Nevada residents may exercise this right, if applicable, by writing to the office of iSolutions at 55 Monument Circle, Indianapolis, IN 46204.
If you have a complaint about how we handle personal data or our privacy practices, you may contact us via the contact information provided below.
You may contact us with any questions, comments, or complaints about this Privacy Policy or our privacy practices or to exercise your privacy rights via mail at 55 Monument Circle, Indianapolis, IN 46204 or email at help@isolutionsgroup.com.
We reserve the right to modify this Privacy Policy at any time. We will notify you of updates by updating the date of this Privacy Policy, and, where appropriate or required by law, we will notify you by email.
This Privacy Policy was last updated on 8/10/2023.
