Kraft Power Streamlines AR and Strengthens Customer Experience With iSolutions Payments

Kraft Power is a national provider of industrial power systems, specializing in generators, marine engines, and jet engines.With eight locations across Massachusetts, New Jersey, Georgia, New York, Ohio, North Carolina, Michigan, and Maine, the company supports businesses that rely on temporary or permanent backup power solutions.

Whether installing new generators, replacing outdated units, or providing temporary rentals while equipment is serviced, Kraft Power manages 3,500+ invoices every month, making efficient Accounts Receivable (AR) processes critical to operations.

A Change in ERP Drives New AR Processes

When Bob Tomasello, Controller at Kraft Power, joined in late 2021 the company had recently transitioned to Dynamics 365 Business Central and was in the process of implementing iPayments to support their AR processes.

The transition to Business Central wasn’t just a shift in ERP, but also in business processes, which had a significant impact on their team. “It wasn’t just collections — it was everything. We were moving from the old ways to the new ways. We had to relearn how to do things,” said Tomasello.

As the team adjusted to Business Central’s structure and workflows, iSolutions played a key role in helping Kraft Power stabilize and modernize its AR environment.

Feature Requests and Response from iSolutions

During the transition, Kraft Power identified several enhancements that would improve their workflow and customer experience. One major need included the ability for customers to apply credits directly in the Customer Portal.

The iSolutions development team listened to their feedback and delivered the requested improvements to the product.

“There were growing pains, but we’ve seen improvements along the way. Now customers can apply credits and see their orders – things they couldn’t do before,” said Tomasello. “I really think that iSolutions is more of a partner than a necessity like it was before. They take what we need to heart and help guide us toward good business practices.”

Current and Future AR Capabilities

Kraft Power relies on iSolutions for key customer-facing and internal AR functions, including:

• Customer Portal access for real-time visibility into open invoices, credits, and order history
• Click-to-Pay links on invoices for fast ACH and credit-card payments
• Tighter Invoice-to-Cash workflows within Business Central

While they’re not yet using the full suite of iSolutions automation yet, plans are already in motion. They will be moving their technicians into Business Central, providing more advanced automation capabilities for job billing and AR efficiency throughout their field operations team.

Support That Listens, Understands, and Solves

Tomasello’s experience with the iSolutions support team dramatically shaped his perception of the partnership. Instead of back-and-forth emails trying to address issues or questions, the iSolutions team gets on a Teams call to solve the problem, which Bob says leaves him feeling like “they hear me, they care, and they’re working on my issue”.

A Partnership That Continues to Grow

Kraft Power’s journey with iSolutions shows how modern AR tools, paired with responsive, human support, can transform a business process and the customer experience that surrounds it. As Kraft Power continues modernizing its systems and operations, iSolutions remains a collaborative partner committed to evolving with them and helping their teams work smarter, faster, and with greater confidence.