Liberty Glass Cuts AR Processing Time by 5+ Hours Per Day and Accelerates Cash Flow with iSolutions Payments

Liberty Glass Fabricators, Inc. is a West Coast–based glass manufacturing company known for highly customized residential and commercial glass solutions.

From countertops, doors, and windows to decorative artwork, hardware, and intricate sandblasted designs carved directly into glass, their business is built around precision and craftsmanship. More recently, Liberty Glass expanded into laminated glass, allowing customers to embed decorative materials, such as pressed leaves or custom elements, between layers of glass.

When Diana Landeros joined Liberty Glass as Controller, she stepped into an accounting environment that hadn’t kept pace with the company’s growth. The business was running on QuickBooks, and accounts receivable processes were highly manual, fragmented, and time-consuming.

Hours of Manual Processes Create Inefficiencies and Delays Payments

Credit card payments were processed outside the accounting system, requiring a team member to manually re-enter transactions at the end of each day. Two employees were spending nearly half their workday simply moving payment data between systems. At the same time, Liberty Glass had no ACH payment option, creating friction for B2B customers who preferred to pay electronically. Recurring charges were tracked using physical binders documenting when and how customers needed to be charged. This turned what should have been a simple task into a half-day process filled with stress and risk. Invoices were mailed or followed up on manually, which slowed payment cycles and increased days sales outstanding (DSO), especially for customers on net terms or COD.

Liberty Glass Moves to Business Central with iSolutions

Landeros knew that moving to a modern ERP would immediately improve efficiency and visibility. Working with Microsoft partner Western Computer, Liberty Glass planned a transition to Dynamics 365 Business Central. During that process, Western Computer recommended iSolutions Payments because of its deep, native integration with Business Central.

“For us, the more integrated, the better,” Landeros explained. “Customers keep coming in, and we needed everything working together.”

By implementing iPayments Advanced from iSolutions, Liberty Glass fully integrated AR and payment processing directly into Business Central. The team gained the ability to accept ACH, credit cards, and in-person payments in one system, eliminated duplicate data entry, centralized all AR activity, and gave customers real-time access to invoices and payment options through the Customer Portal.

“When we switched our payment processing to iSolutions, it made a major difference,” said Landeros. “Payments come in a lot faster. It’s a 360 from where we were before.”

Operational Efficiency That Directly Improved Cash Flow

The impact was immediate and measurable. By eliminating manual credit card re-entry, Liberty Glass saved more than five hours per day. What previously required two employees working half a day now takes roughly one hour total. Recurring and auto-charged customers, once a half-day headache, can now be processed in about an hour. Instead of spending time on repetitive tasks, the accounting team is able to focus on higher-value work.

Cash flow improved just as dramatically. ACH adoption increased significantly, particularly among larger B2B customers, and customers on net terms began paying nearly a month faster. COD payments became easier to track and manage, eliminating uncertainty around who had paid and who hadn’t. With the Customer Portal, customers can review orders and invoices on demand and make immediate payments without picking up the phone.

Both customers and employees felt the difference. Customers no longer need to call to request account information because they can access invoices, orders, and sales quotes whenever they want through the portal.

“We had a customer with a large build. They can go into their portal and look at everything right away. We don’t have to send anything in the mail and wait for them to respond. They have access right then and there live to approve the project and make the payment,” said Landeros.

Internally, stress levels dropped as processes became predictable and reliable. As Landeros put it, “Now they’re happy to come to work because the process actually works for them.”

The accounting team also gained clearer visibility and control, especially when it came to managing collections. Notes, totals, credit applications, and customer status are all visible in one place, giving leadership confidence in knowing exactly where payments stand at any moment, and providing the information the AR and finance team needed to make sure payments were being made on time.

Why iSolutions Payments

Liberty Glass chose iSolutions Payments for its tight integration with Business Central and its ability to manage AR and payments within a single system. Equally important was the support experience.

“We had some challenges early on when we first went live on BC related to how things were set up,” Landeros shared. “iSolutions responded quickly, understood what we needed, and answered our questions. They knew the system better than we did and that mattered.”