At iSolutions, we’re more than a software company. We’re a team of innovators passionate about making payment experiences effortless for businesses everywhere. We believe in creating an environment where collaboration, creativity, and growth thrive. Our culture is rooted in trust, accountability, and a shared commitment to doing what’s right for our clients and each other. Here, you’ll have the freedom to bring ideas to life, the support to grow your skills, and the opportunity to make a real impact in an industry that’s evolving fast. If you’re ready to join a team that values people as much as performance, we’d love to meet you.
Interested in joining but don’t see the right role below? Email us your resume.
Support Manager
As a Support Manager at iSolutions, you’ll be instrumental in delivering a seamless and successful experience for our clients. From leading onboarding sessions and conducting product training to providing timely, expert support, you’ll help clients unlock the full value of our payment solutions for Dynamics 365 Business Central. You’ll work closely with a collaborative support team committed to same-day responses and smooth deployments, ensuring every client feels confident and supported from day one.
Core Responsibilities
Client Onboarding
- Guide new clients through the onboarding process, ensuring all setup steps are completed accurately and efficiently.
- Collaborate with internal teams to align onboarding timelines with project goals.
- Document onboarding activities within salesforce and Zendesk.
Training & Enablement
- Deliver live and recorded training sessions on platform features and best practices
- Create and maintain training resources such as guides, FAQs, and video tutorials. Store on Zendesk knowledge base for client access.
- Tailor training content to different user roles and technical skill levels.
Support & Troubleshooting
- Respond to help desk tickets.
- Escalate technical issues to engineering or product teams when needed.
- Track recurring issues and contribute to knowledge base updates.
Client Success Collaboration
- Share client feedback and adoption challenges with the Client Success Manager.
- Assist in maintaining accurate records in Salesforce
Qualifications
- 5+ years in a client-facing support or success role, ideally in a B2B SaaS company.
- Experience and knowledge of Dynamics 365 Business Central.
- Familiarity with Salesforce and Zendesk.
- Ability to analyze support trends and proactively improve onboarding and training processes.
- Strong organizational skills, attention to detail, and ability to work independently.
- Ability to understand and explain technical concepts to non-technical users.
Apply Today – Email us your resume and cover letter