As the nation’s largest remanufacturer of door parts, Door Controls USA handles high-volume, time-sensitive orders across three locations, offering the most extensive inventory of replacement door parts in the industry.
Solving Manual Operational Bottlenecks
In 2022, the company worked with Stoneridge Software to transition from an on-premises Dynamics NAV system to Dynamics 365 Business Central (BC), unlocking the benefits of a modern SaaS platform. Before the migration, the finance team manually processed credit card and ACH payments—a time-consuming task that required one employee to dedicate an entire day each week just to run credit card transactions.
To streamline operations and enhance customer experience, Door Controls USA implemented iPayments Advanced from iSolutions within their BC environment. This integration introduced embedded Click to Pay links directly on invoices, not just in emails, making it easier for customers to pay quickly and securely.
“With the ACH features and Click to Pay, we’ve seen faster payments from customers,” said Kylee Moore, AR Supervisor.
With the Customer Portal, Door Controls provides order visibility for their customers, and when an order is ready to ship, the customer can pay immediately.
“The portal gets great feedback—it’s convenient because customers can view their orders and invoices. It has sped up both payments and fulfillment by being innovative, available, economical, reliable,” said Kylee.
The AR team has gained significant efficiencies by securely storing credit card information within the solution, allowing them to automatically apply payments as soon as an order is ready. All card data is tokenized, ensuring full compliance and security. For accounts without a card on file, the system automatically sends an invoice via email with a built-in Click to Pay link, streamlining the payment process and reducing delays.
“The product is self-explanatory to navigate and easy to explain to customers. It’s not complicated. It’s simple,” said Kylee.
Reliable Support Makes a Difference
Greg Bishop, IT Operations Manager at Door Controls oversees the company’s tech stack and all integrations. “Being in IT, a product can be great – but if the support isn’t, I’m not going to stick with it. The iSolutions help team is fantastic, I’ve worked with several of them and they have been great. They are fast and offer good solutions,” said Greg. “It’s really good support and that matters to me.”
Tangible Results: Time Savings, Cash Flow, and Customer Satisfaction
With iPayments for Business Central, the Door Controls team benefits from:
- Providing both ACH and Credit Card options for customers, leading to faster and more frequent payments
- 32 hours saved per month by eliminating manually processing credit cards
- Improved cash flow thanks to faster payments and quicker order fulfillment
- Increased customer satisfaction and convenience
