If your business accepts credit cards, you need a payment processor that will not only help make the payment process easy for your customers, but also ensures your cash flow won’t experience any disruptions. Many businesses assume that changing processors will be complicated, risky, or require downtime. In reality, switching processors can be completed quickly and without any disruption when planned correctly.
Why Businesses Switch Credit Card Processors
Many businesses switch credit card processors when they experience challenges such as poor service, outdated technology, lack of integration to their ERP system, or slow funding. The majority of customers that we work with at iSolutions aren’t specifically looking to change their processor, but add on or change the AR enhancement for Dynamics 365 Business Central. Our clients fall into three different categories.
- They are implementing Business Central and need a way to accept credit card payments.
- They are live on Business Central and don’t have an AR solution.
- They are live on Business Central and have an AR solution they are looking to replace.
Let’s break down each of these scenarios.
New to Business Central
If you’re implementing Dynamics 365 Business Central, it’s the ideal time to evaluate how you’ll manage accounts receivable and payment processing. While Business Central provides strong financial management capabilities, it does not include robust payment automation or collections functionality out of the box. Without an add-on solution, your team will still be manually collecting payments, processing credit cards and ACH transactions, sending payment requests, and applying payments to open invoices.
Many organizations choose to implement an AR automation solution alongside Business Central so they can launch with a more complete accounts receivable process from day one. This eliminates the need to revisit payment workflows after go-live and allows users to begin benefiting from automation immediately.
There are several accounts receivable solutions available for Business Central through Microsoft Marketplace (formerly AppSource). When evaluating your options, consider factors such as payment automation capabilities, customer portal functionality, recurring payments, collections management, ERP integration, payment processor flexibility, customer support, and user reviews.
When evaluating iPayments, the process to get up and running typically follows these steps:
- Schedule a discovery call and product demonstration.
- Determine if iPayments fits your business needs and confirm that you’d like to move forward.
- iSolutions will help you set up an account with the payment processor. This process requires your key financial contact to complete a pre-application for the merchant account. Additional information about this process is below.
- Complete implementation and configuration alongside your Business Central deployment or after go-live, depending on your project timeline.
- Train users and begin processing payments directly within Business Central.
Implementing your AR solution during your Business Central project helps ensure your finance team starts with streamlined payment processing from day one rather than adding another implementation after your ERP is already live.
Live on Business Central without an AR Solutions
If you’re currently live on Business Central without an AR solution, your team is likely struggling with manual processes and chasing late payments. The process to implement a credit card payment or accounts receivable solution is the same as if you were new to Business Central, but your timeline can be more flexible because you’re already live.
Getting iPayments up and running in your system can happen in a week or less. Onboarding is driven by your team, with the iSolutions team offering sandbox setup, training, and production set up on the schedule you determine.
Replacing a Different AR Solution in Business Central
Many companies get up and running on an AR solution just to find it doesn’t fit their needs. Frequently these solutions only have minimal functionality, have expensive monthly fees or fees that continue to increase, require multiple systems or complex integration, or have high credit card processing fees that cut into profits.
No matter the reasoning, switching to iSolutions is not a complicated process. During onboarding with iSolutions, customers complete a pre-application for a merchant account while simultaneously working with the support team to implement iPayments into your Business Central environment. Meanwhile, you’ll continue to process payments as you normally would. Once iPayments is implemented and your merchant account is live, you’ll start processing payments through your new solution and disable the old solution within your Business Central environment.
How Switching AR Apps and Payment Merchants Works
Step 1: Pre-application and underwriting
During this step you’ll fill out the pre-application for the merchant account which includes items like your legal business name, address, contact information, signor information, and average processing volume. That information, along with existing statements, are submitted for a risk review. This process typically takes just a short amount of time before you are approved for a merchant account.
Step 2: Onboarding with iSolutions
The support team at iSolutions will send you booking links to schedule different stages of onboarding:
- Sandbox setup
- iPayments training
- Advanced Collections setup and training
- Production setup
Learn more about each step of onboarding here.
Step 3: Update Customer Payment Profiles
You have a couple of options when it comes to your customers’ stored payment information when switching payment processors.
Option A: Migrate your existing payment information.
While some payment processors can provide token or payment data exports, those files are not always compatible with a new provider, and in many cases customers need to provide new payment information regardless. This process is more time intensive as it requires you to comb through your data, remove old information and create lists of customers that need to update their payment information. This is highly recommended if you choose data migration so your new solution has correct up to date information.
Option B: Start fresh.
We typically recommend businesses choose to collect updated payment information from their customers instead of migrating existing data. This approach helps ensure payment information is current, avoids potential migration issues, and provides a clean transition to your new payment processor. We make this process simple by helping you send an email to your customers with clear instructions and a secure way to submit their new payment information.
This is a great way to get your customers used to the new payment experience they will have moving forward and gives you an opportunity to promote your dedication to a better experience working with your organization.
Step 4: Start Collecting Payments
Once you’ve tested the system and your users feel comfortable, you go-live with iPayments embedded directly into Business Central. The integration is so seamless, your users likely won’t even know what is out of the box BC and what is the iPayments extension. As you send out invoices, you’ll include click to pay links, ensuring a quick and easy user experience for your customers.
You’ll have access to an online portal to view the status of payments and monitor when the funds will be deposited to your provided bank account. You’ll also have access to the iSolutions Help Center where you can see product guides, FAQs, release notes, or enter support tickets with any questions that you have. iSolutions does include ongoing support at no cost and monthly product updates with new features and functionality.
What Actually Changes When You Switch Payment Processors?
There are a few key areas to understand when discussing payment processors for your business.
- The merchant account is the financial account that receives funds from customer payments before they are deposited into your business bank account.
- The payment processor is the company that routes the payment transactions between your customers, the card networks, and your merchant account for authorization and settlement.
- The payment gateway transmits payment information to the processor.
- iPayments connects the payment to Dynamics 365 Business Central allowing payments to be processed, applied to invoices, and reconciled automatically.
When you move to iPayments, the provider of each of these areas is updated and the team at iSolutions will help you set up accounts to start taking payments seamlessly.
Another key change is the credit card processing fee applied to your business. iSolutions can give you a no-cost, no-obligation estimate on your processing fees. In 2026, companies that moved to iPayments saved an average of $7,000 each month on processing fees. This number does vary based on the size and type of business you run.
Frequently Asked Questions About Changing Credit Card Processors
What happens to existing credit cards?
You may have the option to migrate your customer’s current payment data. iSolutions recommends having your customers resubmit their payment profile information.
How long does it take to switch?
Moving to iPayments for Dynamics 365 Business Central typically takes less than two weeks, but the transition happens on your timeframe. The goals are to make sure you have tested your system and your users are familiar with the updated processes prior to go-live.
Will my business experience downtime?
You will not experience downtime when moving to iPayments for Dynamics 365 Business Central. You’ll continue to process payments as you currently do while your account and system is getting set up with iPayments. As soon as you’re ready to go-live, you’ll start using iPayments and disable any other solution that you had in place previously.
What happens to my processing rate?
Most companies who work with iSolutions will end up saving money on processing fees. Reach out to iSolutions to get a no obligation quote on processing rates.
Why do businesses choose iSolutions?
A growing number of Dynamics 365 Business Central users are choosing iPayments as their AR solution. In fact, iSolutions has been on the Indianapolis Fastest Growing Companies list for two consecutive years and has been on the Inc 5000 list of fastest growing private companies for three consecutive years. See all of iSolutions awards here.
iPayments is quickly growing in popularity because of the robust features and functionality that the solution offers, which include embedded click to pay links for credit card or ACH payments, recurring or subscription payment plans with AutoPay, automatic credit card reconciliation, enhanced email actions, advanced collections management, and a real-time customer portal. On top of the deep list of features, iSolutions offers same-day, no cost support for iPayments users.
iPayments is embedded directly into Business Central with no work-arounds or additional logins needed.
Can I keep my existing merchant account or processor?
When you choose to work with iSolutions, you’ll create a new account with the processors that integrate with the iPayments solution. You won’t be able to keep your existing merchant account or payment processor. iSolutions will help you qualify for the lowest credit card processing rate.
Can I switch processors without changing my ERP?
The AR apps provided by iSolutions integrate with Dynamics 365 Business Central or Dynamics 365 Finance and Supply Chain Management.
Whether you’re looking to reduce processing costs, automate accounts receivable, or eliminate manual payment entry in Dynamics 365 Business Central, our implementation team guides you through every step of the transition.